Terms & Conditions
Terms & Conditions
Welcome to the website of **Royal Hill Dairy & Farms**.
By accessing or using this website, placing an order, or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before using our services.
1. About Our Services
Royal Hill Dairy & Farms provides dairy and food products through its website and other applicable sales channels.
Product availability, prices, offers, delivery areas, and delivery schedules may change from time to time.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, quantities, and other information displayed on our website are accurate.
However, actual product appearance, packaging, color, size, or labeling may vary from photographs shown on the website.
For packaged products, customers should refer to the product label for applicable information such as ingredients, nutritional information, storage instructions, batch information, expiry/best-before information, and other required details.
3. Product Availability
All products are subject to availability.
If an ordered product becomes unavailable, Royal Hill Dairy & Farms may contact the customer regarding substitution, cancellation, rescheduling, or refund, as applicable.
4. Prices and Taxes
Product prices displayed on the website are subject to change.
Applicable taxes, delivery charges, or other charges, if any, will be displayed or communicated during the ordering process.
We reserve the right to correct pricing or listing errors.
5. Orders
When you place an order, you are making a request to purchase the selected products.
An order may be accepted, rejected, cancelled, or modified where reasonably necessary, including due to:
* Product unavailability
* Incorrect pricing
* Technical errors
* Payment issues
* Incorrect customer information
* Delivery restrictions
* Suspected fraudulent activity
Where payment has already been received for a cancelled order, an applicable refund will be processed.
6. Payment
Customers may use the payment methods made available on the website.
Payments may be processed through third-party payment service providers.
Customers must provide accurate information and must not use unauthorized payment methods or payment instruments.
7. Delivery
Delivery is subject to the availability of the selected products and the serviceability of the delivery location.
For more information, please refer to our Shipping & Delivery Policy.
8. Cancellation, Return and Refund
Fresh and perishable food products may be subject to restrictions on cancellation, return, replacement, and refund.
Customers should review our Refund & Cancellation Policy before placing an order.
Nothing in these Terms & Conditions is intended to exclude any consumer rights that cannot legally be excluded.
9. Customer Responsibilities
Customers agree to:
* Provide accurate contact and delivery information
* Use the website lawfully
* Provide genuine information when creating an account or placing an order
* Keep account credentials confidential where applicable
* Not misuse promotional offers
* Not attempt unauthorized access to the website or its systems
* Not use the website for fraudulent or unlawful activities
10. Intellectual Property
All website content, including logos, trademarks, text, photographs, graphics, product descriptions, designs, and other materials, is owned by or licensed to Royal Hill Dairy & Farms unless otherwise stated.
You may not reproduce, copy, distribute, modify, or commercially exploit our content without prior written permission.
11. Third-Party Services
The website may use third-party services such as payment gateways, delivery providers, analytics services, communication services, or other technology providers.
Your use of such services may also be subject to the terms and policies of those third parties.
12. Website Availability
We make reasonable efforts to keep the website available and functional.
However, uninterrupted or error-free operation cannot be guaranteed. The website may occasionally be unavailable because of maintenance, upgrades, technical problems, or circumstances beyond our reasonable control.
## 13. Limitation of Liability
To the extent permitted by applicable law, Royal Hill Dairy & Farms shall not be responsible for losses resulting from circumstances beyond its reasonable control.
For food products, customers are responsible for following the storage, handling, preparation, and consumption instructions provided on product packaging or communicated with the order.
Nothing in these Terms & Conditions limits liability or consumer rights that cannot legally be limited or excluded.
14. Force Majeure
Royal Hill Dairy & Farms shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, epidemics, technical failures, or other unforeseen events.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.
16. Changes to Terms
Royal Hill Dairy & Farms may update these Terms & Conditions from time to time.
Updated terms will be published on this page with a revised effective date. Continued use of the website after changes are published may constitute acceptance of the updated terms, subject to applicable law.
17. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Subject to applicable consumer protection laws and jurisdictional requirements, disputes shall be subject to the courts having appropriate jurisdiction over **[Pune, Maharashtra] **.
18. Contact Us
**Royal Hill Dairy & Farms**
Address: Store#8 Shubh Augusta, Kharadi, Pune, Maharashtra 411014.
Phone: +91 83291 42708
Email: business@royalhillfarms.com
Website: https://www.royalhilldairy.com,https://www.royalhillfarms.com
For questions, complaints, order-related issues, or other concerns, please contact us using the details above.