Privacy Policy
Privacy Policy
Royal Hill Dairy & Farms ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, mobile application, products, and services.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following information when you use our website or place an order:
Name
Mobile number
Email address
Delivery address
Billing address
Order and purchase details
Payment-related information
Account/login information, where applicable
Customer support communications
Website usage, device, browser, IP address, and technical information
We collect only information reasonably required to provide and improve our services.
2. How We Use Your Information
Your information may be used to:
Process and deliver your orders
Confirm orders and payments
Contact you regarding your orders
Provide customer support
Process returns, refunds, or complaints
Improve our products, website, and services
Send service-related notifications
Send promotional communications where permitted
Prevent fraud, misuse, or unauthorized activities
Meet applicable legal, tax, accounting, and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment service providers.
Royal Hill Dairy & Farms does not intend to store complete card, UPI, or banking credentials on its own systems unless specifically required and lawfully permitted. Payment information may be processed and protected by the respective payment service provider according to its policies.
4. Cookies
Our website may use cookies and similar technologies to:
Keep you signed in
Remember preferences
Understand website usage
Improve website performance
Provide relevant features and communications
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers, including:
Delivery and logistics partners
Payment service providers
Website/technology service providers
Customer support providers
Government or regulatory authorities where legally required
We do not sell your personal information to third parties for their independent marketing purposes.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable laws.
8. Third-Party Websites
Our website may contain links to third-party websites, payment services, or other platforms. Royal Hill Dairy & Farms is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their respective privacy policies.
9. Children's Privacy
Our services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
10. Your Rights
Subject to applicable law, you may contact us to:
Request information regarding your personal data
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where applicable
Raise concerns regarding the processing of your information
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
12. Contact Us
Royal Hill Dairy & Farms
Address: Store#8 Shubh Augusta, Kharadi, Pune, Maharashtra 411014.
Phone: +91 83291 42708
Email: business@royalhillfarms.com
Website: https://www.royalhilldairy.com, https://www.royalhillfarms.com
If you have any questions regarding this Privacy Policy, please contact us.