Shipping Policy
Shipping & Delivery Policy
Royal Hill Dairy & Farms provides delivery of dairy and food products to serviceable locations through its own delivery network and/or third-party delivery partners.
1. Delivery Areas
Orders are delivered only to locations currently covered by our delivery service.
Delivery availability may depend on:
* Customer location
* Product availability
* Delivery capacity
* Weather and local conditions
* Product storage requirements
We reserve the right to restrict delivery to locations where safe and timely delivery cannot be reasonably provided.
2. Delivery Time
Estimated delivery times are displayed or communicated during the ordering process wherever applicable.
Fresh dairy products may be delivered according to specific delivery schedules.
Delivery times are estimates and may be affected by:
* Traffic
* Weather
* Local restrictions
* High order volume
* Product availability
* Operational or technical issues
* Events beyond our reasonable control
3. Delivery Charges
Applicable delivery charges, if any, will be displayed during checkout or communicated before order confirmation.
Delivery charges may vary based on location, order value, delivery distance, promotional offers, or other applicable factors.
4. Fresh & Perishable Products
Because many of our products are perishable, customers are expected to receive the order at the delivery address or ensure that an authorized person is available to receive it.
Customers should immediately store products according to the instructions provided on the product packaging.
Royal Hill Dairy & Farms is not responsible for deterioration caused by improper storage after delivery.
5. Order Delivery
Customers should provide accurate:
* Name
* Mobile number
* Delivery address
* Landmark
* Other information required for successful delivery
If incorrect information results in a failed delivery, additional delivery arrangements or charges may apply where permitted.
6. Inspection at Delivery
Customers are encouraged to check the delivered package and products at the time of delivery.
If there is visible damage, leakage, incorrect product, or another significant issue, please report it to us immediately.
For perishable products, complaints should preferably be reported within **24 hours of delivery**.
7. Delivery Delays
We will make reasonable efforts to deliver orders within the estimated time.
However, Royal Hill Dairy & Farms will not be responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, traffic restrictions, strikes, government restrictions, technical failures, or delivery-partner disruptions.
8. Order Availability
If a product becomes unavailable after an order has been placed, we may contact the customer to provide an alternative, modify the order, reschedule delivery, or process an applicable refund.
9. Contact Us
For delivery-related questions or complaints:
**Royal Hill Dairy & Farms**
Phone: +91 83291 42708
Email: business@royalhillfarms.com
Address: Store#8 Shubh Augusta, Kharadi, Pune, Maharashtra 411014.