Refund Policy
Refund & Cancellation Policy
Royal Hill Dairy & Farms sells fresh and perishable dairy and food products. Because of the nature of these products, cancellation, return, replacement, and refund conditions may differ from those applicable to non-perishable products.
1. Order Cancellation
Customers may request cancellation of an order before the order is dispatched or prepared for delivery.
Once an order has been dispatched, delivered, or prepared specifically for the customer, cancellation may not be possible.
To request cancellation, contact us as soon as possible at:
Phone: +91 83291 42708
Email: ravikant.raviait1@gmail.com
2. Perishable Products
Fresh dairy products and other perishable food products generally cannot be returned after delivery due to food safety, hygiene, storage, and quality considerations.
Examples may include:
Milk
Curd/Yogurt
Paneer
Fresh dairy products
Fresh food products
Other temperature-sensitive products
3. Damaged, Incorrect, or Spoiled Products
If you receive a product that is:
Damaged
Leaking
Spoiled
Incorrect
Missing from the order
Significantly different from the product ordered
please contact us as soon as possible, preferably within 24 hours of delivery.
Where appropriate, we may request photographs, videos, order details, packaging information, batch details, or other evidence to investigate the complaint.
After verification, Royal Hill Dairy & Farms may provide a replacement, refund, credit, or another appropriate resolution.
4. Refund Eligibility
Refunds may be considered in situations such as:
Payment was successfully deducted but the order was not created
Order was cancelled and the customer is eligible for a refund
Incorrect or damaged product was delivered and the complaint is verified
Product could not be delivered due to an issue attributable to Royal Hill Dairy & Farms
Refund eligibility may depend on the specific product, order status, payment method, and circumstances of the complaint.
5. Refund Processing
Approved refunds will generally be processed through the original payment method or another suitable method, as applicable.
The time taken for the amount to appear in the customer's account may depend on the bank, payment gateway, card issuer, or other payment service provider.
6. Non-Refundable Situations
A refund or replacement may not be provided where:
The customer provides an incorrect delivery address
The customer is unavailable to receive the order
The product was improperly stored after delivery
The product was consumed or used and a quality issue cannot reasonably be verified
The complaint is made after an unreasonable delay
Damage occurred due to customer handling
The customer simply changes their mind after receiving a fresh/perishable product
This does not limit any rights available to consumers under applicable law.
7. Failed or Undelivered Orders
If an order cannot be delivered because of circumstances attributable to Royal Hill Dairy & Farms, we may offer a replacement, refund, or rescheduling option, as appropriate.
8. Promotional Products and Offers
Refunds or cancellations for promotional products, discounted products, combo offers, subscriptions, or special offers may be subject to additional conditions communicated at the time of purchase.
9. Contact for Refunds and Complaints
Royal Hill Dairy & Farms
Phone: +91 83291 42708
Email: business@royalhillfarms.com
Address: Store#8 Shubh Augusta, Kharadi, Pune, Maharashtra 411014.
Please keep your order number and payment details available when contacting us.